MERKIS Communication Skills

Results:

• Improved effectiveness of internal communication
• Solution-focused communication culture established
• Increased mutual understanding
• Internal communication procedures developed
• Culture of positive thinking

Skills:

• Know your desired communication result
• Establish deep rapport with your communication partner
• Truly listen and understand the other person
• Get precise information from the other party
• Deliver your message so that it is really understood by the other party
• Provide positive and negative feedback
• Efficiently overcome resistance and objections
• Think in terms of desired results instead of problems or blame
• Make effective requests and agreements

Duration:

3 days

Work Methods:

Participants participate in six years of MERKIS experience with scenarios that are specifically targeted at improving communication both inside each team and with the outside world. In each game-year segment the trainer teaches one or two communication skills that participants are asked to use in the game when working within the team. The trainer observes how well participants have learned and adopted these skills in their behavior.  Thus the trainer can change the teaching focus accordingly.  In the game scenario, specific communication challenges with the outside world occur that are possible to solve only with the help of the learned skills. In each game-year participants set specific personal communication goals and the MERKIS system supports them in reaching them. Trainers, peers and third party feedback are also targeted toward helping participants improve their communication performance on a year-to-year basis.

Program Contents:

• Communication objectives.  Elements of efficient goals – direction, motivation and evidence. Setting objectives for other people. Setting objectives in a team.
• Outcome-frame thinking versus problem-frame thinking. Assessment of your thinking patterns. 
• Personal communication. Communication between colleagues, mutual communication between boss and subordinate, and communication with people outside the organization. Internal conflicts, their handling and conflict prevention.
• Inter-departmental communication. Understanding business and the importance of other company departments. Developing solution-focused communication. Building an effective communication culture. Efficient information circulation in the company. 
• Relationship skills. How to make a positive first impression. How to get the attention and respect of others.  Rapport. How to apply language, body language and eye-contact to improve relationship. Techniques to enhance your personal communication skills. How to direct your conversation partner’s attention.
•  Resistance – opposition of the other party to your brilliant ideas. How to identify resistance and how to reduce it. Action model in cases of resistance.
• How to get precise information and deliver it properly. Collecting facts as opposed to interpretations and delivering them. How to avoid distortion of information. Structure of efficient communication.
• Going beyond the limits set by ourselves. What is limiting language? Model to challenge limiting beliefs.
• Effective requests and agreements as communication tools. Structure of effective requests. Language patterns used in effective requests. Responding to requests.

 
(8 minute video)

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